All books will be dispatched within 14 days of placing your order. The standard Australia Post delivery times apply for a package delivery to your address.
A fee of $10 (incl. GST) per book will be applicable. Please note shipping is currently only available within Australia. No international orders will be accepted.
Our Returns Policy
No refunds or returns will be accepted for ‘change of mind’ orders.
Damaged or Faulty Goods
Aveo will accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and in some circumstances, for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you have any questions please get in touch with our Customer Service Team via phone, live chat or email. Our contact centre is available:
Mon – Fri: 8:00am – 6:00pm
Saturday: 8:00am – 4:15pm
Sunday: 9:00am – 3:00pm
Contact hours are shown in AEST (Australian Eastern Standard Time).
We are closed on all National public holidays.
Please call 1800 316 940. Alternatively, send an email to firstname.lastname@example.org.